This Privacy Policy governs the collection, use, and disclosure of personal information by ClixyWeb Technologies (“we”, “us”, or “our”) through our website at clixyweb.com and in the course of providing our digital services. By using our website or services, you consent to the practices described herein.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, submit a form, or engage our services, we collect information you voluntarily provide, including: your full name, email address, phone number, company name, website URL, project description, and budget information. We only collect information that is necessary to respond to your enquiry or deliver our services.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This data is collected through cookies, web beacons, and similar tracking technologies.
1.3 Information from Third Parties
We may receive information about you from third-party services such as Google Analytics, Meta Pixel, and LinkedIn Insight Tag where you have interacted with our advertisements or content on those platforms.
2. How We Use Your Information
Primary Uses
We use the information we collect to: respond to your enquiries and provide the services you have requested; send project updates, invoices, and service-related communications; personalise your experience on our website; analyse website traffic and improve our services; comply with legal obligations; and prevent fraud and maintain security.
Marketing Communications
With your explicit consent, we may send you marketing emails about our services, industry insights, and special offers. You may unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never sell your personal information to third parties for their own marketing purposes.
3. Data Sharing and Disclosure
Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services. These include cloud hosting providers (AWS, Vercel), email delivery services (Postmark, Mailchimp), analytics platforms (Google Analytics), payment processors, and customer relationship management tools. All service providers are contractually required to protect your data.
Legal Requirements
We may disclose your information where required by law, court order, or governmental authority; to protect the rights, property, or safety of ClixyWeb Technologies, our clients, or the public; in connection with fraud prevention or security investigations; or in the event of a merger, acquisition, or sale of assets (with prior notice to you).
No Sale of Data
We do not sell, rent, or trade your personal information to any third party for commercial purposes. Period.
5. Data Retention
Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Client data is retained for the duration of our engagement plus 7 years for financial records (as required by Indian tax law). Enquiry and lead data is retained for up to 2 years from last contact. Website analytics data is retained for 14 months. Marketing consent records are retained for 5 years.
Deletion Requests
You may request deletion of your personal data at any time by contacting us at privacy@clixyweb.com. We will action your request within 30 days, subject to any legal obligations that require us to retain certain records.
6. Your Rights
Rights Under Applicable Law
Depending on your jurisdiction, you may have the right to: access a copy of the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data ("right to be forgotten"); restrict or object to processing of your data; data portability (receive your data in a structured, machine-readable format); and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at privacy@clixyweb.com. We will respond within 30 days.
7. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encryption at rest for sensitive data, access controls and authentication, regular security audits, and staff training on data protection. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
Cross-Border Transfers
ClixyWeb Technologies is based in India and primarily serves clients in India and internationally. If you are located outside India, your data may be transferred to and processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: ClixyWeb Technologies, Surat, Gujarat, India | Email: privacy@clixyweb.com | Phone: +91 99999 99999. We are committed to resolving any privacy concerns promptly and transparently.