Terms & Conditions

By accessing or using the website at clixyweb.com or engaging any services provided by ClixyWeb Technologies ("Company", "we", "us", or "our"), you ("Client", "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and ClixyWeb Technologies.

ClixyWeb Technologies provides digital services including, but not limited to: SaaS platform development, custom CRM development, web design and development, search engine optimisation (SEO), social media marketing, email marketing, WhatsApp marketing, Google AdWords management, and e-commerce setup and management. Specific services, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW) or Project Agreement signed by both parties.

3.1 Project Commencement

Projects commence upon receipt of the signed Statement of Work and the agreed initial payment. We reserve the right to delay commencement if payments are not received within the timeframe specified in the SOW.

3.2 Client Responsibilities

The client is responsible for providing timely feedback, required content, credentials, and approvals as outlined in the SOW. Delays caused by the client's failure to provide required information or timely approvals may result in revised timelines and/or additional charges.

3.3 Revisions and Change Requests

The number of revision rounds included in each project is specified in the SOW. Additional revisions or changes to the agreed project scope will be subject to additional charges at our standard hourly rate of ₹2,500/hour or as mutually agreed in writing.

3.4 Project Delivery

We will make every reasonable effort to deliver projects within the agreed timeline. However, timelines are estimates and may be affected by factors outside our control, including delays in client feedback, third-party integrations, or unforeseen technical complexity. We will promptly notify you of any expected delays.

4.1 Fee Structure

All fees are as quoted in the SOW or proposal. Prices are quoted in Indian Rupees (INR) unless otherwise stated. For international clients, equivalent USD/GBP/AED pricing will be specified. All prices are exclusive of applicable taxes (GST at 18% applies to Indian clients).

4.2 Payment Schedule

Standard payment terms are: 50% advance payment upon project commencement, with the balance due upon project completion before final delivery. For ongoing monthly retainer services, payment is due on the 1st of each month in advance. Payment schedules for large projects (₹5L+) may be split into milestones as defined in the SOW.

4.3 Late Payments

Invoices not paid within 15 days of the due date will accrue interest at 2% per month. We reserve the right to suspend services for accounts overdue by more than 30 days. Suspended services will be reinstated within 48 hours of full payment, including any accrued interest.

4.4 Refund Policy

Advance payments are non-refundable once work has commenced. If we are unable to deliver the agreed services due to circumstances within our control, we will provide a pro-rated refund for work not completed. Digital marketing and ongoing service retainers can be cancelled with 30 days' written notice; no refund is provided for the current month.

5.1 Ownership of Deliverables

Upon receipt of full payment, all custom deliverables created specifically for the client (website design, source code, written content) become the property of the client. This transfer of ownership applies only to custom deliverables and does not include our proprietary frameworks, tools, or pre-existing code libraries used in delivery.

5.2 Our Proprietary Materials

All pre-existing intellectual property, tools, methodologies, templates, and frameworks developed by ClixyWeb Technologies remain our exclusive property. We grant you a non-exclusive, non-transferable licence to use such materials solely as part of the delivered project.

5.3 Third-Party Licences

Certain deliverables may incorporate third-party licensed components (e.g., stock photography, fonts, plugins). We will disclose such components and their licence terms. The client is responsible for obtaining and maintaining any required licences for continued use of these components.

5.4 Portfolio Rights

Unless you request otherwise in writing, we reserve the right to display completed work in our portfolio, on our website, and in marketing materials. We will not disclose confidential business information in doing so.

Both parties agree to keep confidential any proprietary or sensitive information received from the other party in connection with the services ("Confidential Information"). Confidential Information shall not be disclosed to third parties without prior written consent, except as required by law or to service providers who are bound by equivalent confidentiality obligations. This obligation survives termination of the engagement for a period of 3 years.

Our Warranties

We warrant that: services will be performed with reasonable skill and care; we have the right to provide the services and grant the licences described; the deliverables will not, to our knowledge, infringe any third-party intellectual property rights.

Disclaimer

Except as expressly stated above, services are provided "as is". We do not warrant that: services will be uninterrupted or error-free; specific business outcomes (e.g., Google rankings, conversion rates) will be achieved; the website or services will be free from security vulnerabilities. Results from digital marketing services are inherently uncertain and are influenced by factors beyond our control, including platform algorithm changes, market conditions, and competitor actions.

To the fullest extent permitted by law: our total liability to you for any claim arising from these Terms or the services shall not exceed the total fees paid by you to us in the 3 months preceding the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

9.1 Termination by Client

You may terminate a project or ongoing service by providing 30 days' written notice. You will be responsible for payment of all work completed up to the termination date, including work in progress valued on a pro-rated basis. Advance payments made are non-refundable.

9.2 Termination by Us

We may terminate our engagement immediately if you: fail to make payment when due; breach any material term of these Terms and fail to remedy the breach within 14 days of written notice; engage in abusive or harassing conduct toward our team; or request that we engage in unlawful activities.

9.3 Effect of Termination

Upon termination, each party shall promptly return or destroy the other's confidential information. We will deliver all completed work to you upon receipt of all outstanding payments. Provisions relating to payment, intellectual property, confidentiality, and liability survive termination.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India. For international clients, we are open to agreeing on alternative dispute resolution mechanisms in the SOW.

Entire Agreement

These Terms, together with any signed SOW or Project Agreement, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

Amendments

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, government actions, power outages, or internet service disruptions.

For questions about these Terms, please contact: ClixyWeb Technologies, Surat, Gujarat, India | Email: legal@clixyweb.com | Phone: +91 99999 99999. We aim to respond to all legal enquiries within 5 business days.